Returns Policy

Returns Policy

Our custom-made and personalized signs are hand made to order according to the customer’s specific requirements, and cannot be returned for a refund unless the products are damaged or defective upon arrival.
We offers returns and refunds for products purchased from our Store* or Catalog with the following conditions:
• All products are unopened and in their original condition
• The return is within 14 days of purchase
* Store products do not include any personalized or customized signs, lights, lamps, wall art or other items. Customized and personalized items are not eligible for returns or refunds.

Return shipping costs:

• If your sign is faulty, we will cover the cost of return shipping.
• If you have changed your mind return shipping is not covered and will be at the cost of the customer.
Please contact us to organize a return.

Warranty

Custom Neon indoor products include a 1 year warranty which covers electrical components when used appropriately. Custom Neon outdoor products include a 3 month warranty which covers electricity components when used appropriately. Resolution for faulty signs will be dependent on the source of the fault and will be determined between Custom Neon and the purchaser. Custom Neon will either fix, replace or refund the product.

Shipping

What are the shipping costs?
• USA – We have three flat rate charges for the USA depending on the size of the sign you are buying.

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